Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be exchanged for FREE within 30 days of purchase (excludes items shipped directly from 3rd party brands, items purchased through Amazon or using PayPal). We are happy to process a FREE exchange for a new size, color, or different item.
If you would prefer to return the item, all unworn, unwashed or defective merchandise can be returned within 90 days of purchase for a refund of the purchase price (excluding shipping and prepaid return label charges). For Returns made after 90 days we will issue a gift card equal to the purchase price (less shipping and prepaid label charges) that can be used toward a future purchase. **All international orders are final after 90 days.**
We are not responsible for the content or privacy practices on any web site not operated by FULLBEAUTY Brands to which the Site links or that links to the Site.
The Safe Harbor program is an international data privacy program co-sponsored by the U.S. Department of Commerce and the European Commission. We voluntarily certified adherence to the U.S.-E.U. and the U.S.-Swiss Safe Harbor frameworks for the customer data that we collect. Through these certifications, we commit to uphold the Safe Harbor principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access, and Enforcement. You can learn more about those principles and our obligations under the Safe Harbor Certification Program by going to the U.S. Department of Commerce's Safe Harbor website at: www.export.gov/safeharbor/. You can also view our Safe Harbor certification information through that site. If you have questions about our Safe Harbor privacy practices or believe that your information has been mismanaged, you can contact us by sending an e-mail to PrivacyOfficer@FBBrands.com
FULLBEAUTY Brands is a dynamic, web-driven home-shopping leader with numerous successful brands and specialized e-commerce sites in its portfolio: fullbeauty.com®, Woman Within® (womanwithin.com), Jessica London® (jessicalondon.com), Roaman's® (roamans.com), fullbeauty (fullbeauty.com), KingSize® (kingsizedirect.com), BrylaneHome® (brylanehome.com), ellos® (ellos.us), and Bargain Catalog Outlet – BCO® (bcoutlet.com). FULLBEAUTY Brands offers a wide range of value and quality driven merchandise categories, including men's and women's plus-size apparel, and home and lifestyle products.
We use third-party advertising companies to serve our ads across the Internet and sometimes on this Site. These companies collect anonymous (i.e., non-personally identifiable) information about your visits to our Site and your interaction with our products and services in order to serve more relevant ads. These targeted advertisements may appear on our Site or on other websites that you visit. The anonymous information is collected through the use of pixel tags, cookies, or other techniques. No personally identifiable information is collected in this process. We hope you find the display of advertising to you valuable.
If you are receiving third party advertising and you do not want these companies to collect this information, you may opt-out. To opt-out, please click the following links:
As an additional step, if you would prefer not to participate in the services offered through these solutions, you can reach a larger group of advertisers with your opt out request by visiting the Network Advertising Initiative (NAI) website by clicking the following link:
You can update or correct your name, address, telephone number or email address anytime by visiting our websites and clicking on the My Account or Login link at the top of our websites and registering/logging in with your username/email address and password. You can also call, write, fax or email us to access or correct any of this information. See the table below to update your information with any or all of our brands.
How to Be Removed from a Paper Catalog Mailing List
You can contact us by mail or phone at the relevant address or phone number listed on the above table for the specific brand from whom you wish to stop receiving paper catalogs. You can also send us an email by going to the relevant web site listed on the above table and clicking on the email link in the “Contact Us” section. Please make sure to provide us with your exact name and address as it appears on the mailing label from your catalog so that we can identify you correctly.
We will make every effort to implement any choice you make as soon as possible, but you should allow approximately three months for mailing change requests to be fully implemented. Any mailings that you may receive during this time do not reflect your subscription status, and we ask that you please disregard them.
How to Unsubscribe from an Email Marketing List
To stop receiving promotional emails from our Brands or to request that non-email information be shared with third parties for marketing purposes, please Click Here.
Please know that it may take up to 30 days to remove you from our emailing solicitation lists. If you choose to be removed from our emailing solicitation lists you will still continue to receive order and confirmation emails as well as emails relating to your other transactions.
Yes, but only for United States customers. Non-US residents are not eligible for Branded Private Label Credit Cards. Eligible customers can apply for a Branded Private Label Credit Card from BrylaneHome, Jessica London, KingSize, Woman Within, Roaman‘s and OneStopPlus.com. These credit cards are issued by our banking partner (“Bank”), currently Comenity Bank, and provide the holder with special offers and exclusive Brand benefits.
When you apply for one of these credit cards online, you provide your financial and personal information directly to the Bank. We are independent of and not affiliated with the Bank.
We send marketing email offers to customers in the United States who sign up to receive email offers. Our online order form contains a pre-checked box signifying your consent to receive promotional emails. If you do not wish to receive such emails, please un-check the box. International customers must check a box and agree to receive email offers (Opt In) during the checkout process.
If you are not placing an order and would like to request occasional promotional email offers, notifying you of special deals, web-only offers and product previews, you may sign up for Email Offers on the Site by going to the Email and Customer preference page, or call, fax or write us at the addresses listed above.
To remove your name from any email offer list, you may click the unsubscribe link here, or in any of our marketing emails you receive, login to your Account Settings under the My Account or Login section of the Site and email us that you want to unsubscribe. You can also contact the Customer Service Center for the specific brand.
Registered Site users who have purchased from the Site will receive standard order status communications, such as order confirmation, shipping dates, etc. via email at your registered email account. Your choice to opt-in or opt-out of promotional emails will not affect the standard order status communications.
We protect against unauthorized disclosures by limiting access only to those employees who need the information to do their jobs. Our employees are trained about their responsibility to protect our customers’ privacy. We limit the information we provide to outside companies to only the information we believe is appropriate to enable them to carry out their responsibilities under our contracts or to offer you products and services we think might be of interest to you. We require that the information collected be used only for the specifically authorized purpose and that its confidentiality be maintained.
Your transaction information is secure. We use sophisticated technology to provide a safe and secure shopping experience. We encrypt your personal information, including your name, address, and credit card number when transmitting over the Internet using Secure Socket Layer (SSL) security software. We update our security procedures and enhance our Site to meet encryption standards. We retain a third party security firm to audit our procedures to ensure compliance with these standards. All of your sensitive information is scrambled before, during and after your order is placed on our Site.
You may notice a or a at the bottom of the page when you enter our "check-out" page. This means that your browser has opened a secure connection with our Site. You can also check by looking at the URL line of your browser. When accessing a secure server, the first characters of the Site address will change from "http" to "https".
PLEASE NOTE THAT TRANSACTIONAL AND PROMOTIONAL EMAIL AND SOCIAL MEDIA SITE COMMUNICATIONS ARE NOT ENCRYPTED AND THUS ARE NOT A SECURE MEANS FOR TRANSMITTING CREDIT CARD INFORMATION OR ANY PERSONAL INFORMATION YOU WISH TO KEEP PRIVATE AND SECURE.
Yes. We collect non-personal information about how users navigate through our Sites. This statistical information is gathered in order to improve our Sites. This aggregated statistical and navigational information does not include individual names, personal data or account information, so it does not identify you or any other customer.
We take care to protect the privacy and safety of children. Our Sites are not directed or targeted to children under the age of 13 and we do not knowingly collect any personal information from children under the age of 13 on our Sites. We do not permit anyone under the age of 13 to register with us. If you are under the age of 13, you are welcome to browse our Sites. However, you are not permitted to use any features of our Site that requires the collection of any personally identifiable information. If we learn that we have obtained personal information from a child under the age of 13, we will use reasonable efforts to immediately delete that data from our records.
Yes. Telephone calls to or from our FULLBEAUTY Brands family of companies, including our customer service center, may be
monitored and recorded for record-keeping, training and quality assurance purposes.
You may use this Site only for legitimate shopping purposes or to communicate with us. You may not harm the Site in any way or otherwise use the Site in any improper manner, including, but not limited to hacking into the Site‘s systems, spoofing or faking email headers or slowing or stopping the functionality of the Site. In the event you register and/or purchase product, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form. If you provide any information that is untrue, inaccurate, not current or incomplete, or we suspect, for any reason, that such information is untrue, inaccurate, not current or incomplete, we may, in our sole discretion, suspend or terminate your account and refuse any and all current or future use of the Site. To register on our site you will create a password and account designation. You are responsible for all activities that occur under your password or account and you are responsible for maintaining the confidentiality of the password, the account, and for restricting access to your computer. If you are under the age of 18, you may use the Site only with involvement of a parent or legal guardian. You agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. We will not be liable for any loss or damage arising from your failure to comply with this paragraph. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
RISK OF LOSS
Items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and the title for such items pass to you upon our delivery to the carrier.
RESTRICTIONS ON USE OF MATERIALS
This Site contains copyrighted materials, trademarks and other proprietary information, including, but not limited to, text, photos and graphics, the worldwide rights to which are owned by us, our related entities, parents and our licensors or licensees. You may not use, copy, publish, upload, post (to a bulletin board or otherwise), transmit, distribute, or modify any contents of this Site in any way, except that you may download one copy of such contents on any single computer for your personal, non-commercial use only, provided you do not alter or remove any copyright, trademark, author attribution or other proprietary notices and legends.
THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, INCLUDING ANY OF OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTED. DESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICED. IF AN ITEM’S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATION. IF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) SHALL WE BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHERWISE THAT RESULT FROM, ARISE OUT OF, OR ARE IN CONNECTION WITH THE USE OF OR ACCESS TO, OR THE INABILITY TO USE OR ACCESS, THIS SITE OR ITS CONTENTS, OR ANY OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THIS SITE MAY PROVIDE, OR THIRD PARTIES MAY PROVIDE, LINKS TO OTHER WORLD WIDE WEBSITES OR RESOURCES. BECAUSE WE HAVE NO CONTROL OVER SUCH SITES AND RESOURCES, YOU ACKNOWLEDGE AND AGREE THAT WE ARE NOT RESPONSIBLE FOR THE AVAILABILITY OF SUCH EXTERNAL SITES OR RESOURCES, AND DO NOT ENDORSE AND ARE NOT RESPONSIBLE OR LIABLE FOR ANY CONTENT, ADVERTISING, PRODUCTS, OR OTHER MATERIALS ON OR AVAILABLE FROM SUCH SITES OR RESOURCES. YOU FURTHER ACKNOWLEDGE AND AGREE THAT WE SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH SITE OR RESOURCE.
You agree to indemnify, defend, and hold harmless, FULLBEAUTY Brands its affiliates, parents, and their respective officers, directors, employees, agents, licensors, representatives, and third party providers to the Site from and against all losses, expenses, damages, and costs, including reasonable attorneys‘ fees, resulting from any violation of this agreement by you. We reserve the right to assume, at our sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with us in asserting any available defenses.
SOCIAL MEDIA SITES AND MOBILE SITES
We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.
JURISDICTION AND GOVERNING LAW
DISPUTES AND ARBITRATION AGREEMENT
WE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. Unless we both agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative, consolidated or class proceeding. If the requirements of this paragraph are found to be unenforceable, then the entirety of this arbitration provision shall be null and void except for the waiver of any right to a jury trial described below. Without limiting the foregoing, if for any reason a claim proceeds in court rather than in arbitration, WE EACH HEREBY WAIVE ANY RIGHT TO A JURY TRIAL. We also both agree that either of us may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
Payment of all filing, administration and arbitrator fees will be governed by the American Arbitration Association’s (“AAA”) rules, except as provided in this section. If your total claims seek less than $10,000, we will reimburse you for filing fees you pay to the AAA and will pay arbitrator’s fees, unless the arbitrator determines your claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
If a dispute arises, we strongly encourage you to first contact our Customer Service Department before starting arbitration or filing a claim in small claims court. We value our relationships with our customers and will try to resolve your claims informally and quickly.
If your dispute is not resolved by Customer Service, before beginning arbitration, please send written notice describing the claim to the Office of the General Counsel at the following address:
One New York Plaza
New York, New York 10004
ATTN: General Counsel
If the claim has not been resolved within 30 days of sending the notice, you may then commence an arbitration proceeding. The arbitration will be conducted by the AAA under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules and forms are available at www.adr.org or by calling 877-495-4185.
NOTIFYING US OF CLAIMED COPYRIGHT INFRINGEMENT
If you wish to notify us of an alleged copyright infringement for material posted on the Site, to be effective, your notice must be a written communication to our designated agent that complies with Section 512(c)(3) of the U.S. Copyright Act. Please consult your legal advisor. Your notice must include substantially the following:
Such written notice should be sent to our designated agent as follows:
c/o Office of the General Counsel
One New York Plaza
New York, New York 10004
Please also note that under Section 512(f) any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.
If you elect to send us a counter-notice, to be effective, your counter-notice must be a written communication to our designated agent that complies with Section 512(g)(3) of the U.S. Copyright Act. Please consult your legal advisor. Your counter-notice must include substantially the following:
c/o Office of the General Counsel
One New York Plaza
New York, New York 10004
Please note that under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or misidentification may be subject to liability. Please also be advised that we enforce a policy that provides for the termination in appropriate circumstances of subscribers who are repeat infringers.
Countries where we ship selected merchandise
We ship to approximately 90 countries around the world. Click here to see where we ship selected merchandise.
Brands Not Available for International Shipping:
All brands on Roamans.com are available for international shipping with the exception of the following: : Aerosoles, A2 Aerosoles ,Bass, Bella Vita, Daniel Green, Easy Street, Hush Puppies, J. Renee, Mark Lemp, New Balance, Nurse Mates, Reebok, Propet, Skechers, Naturalizer, Azura Sofft, Soft Spots, Soft Style, Softwalk, Trotter Ebags,Bali, Playtex, Aviana, Dominique, Amoena, Julie of France, Femni, Carol Wior, Jordan Taylor, Azura, Fly Flot, Spring Step, Leading Lady, Divine Apparel, handbags, jewelry, fragrances, costumes, home and kitchen, items delivered from the merchant, or gift cards & e-gift cards.
Merchandise that is back-ordered or out of stock items are not eligible for our international shipping program.
Most items that are not available for our international shipping program will be identified on our site with this notice:
“Please note: this item is not available for international shipping”.
Placing an International Order
We gladly accept orders from all around the globe and can ship eligible products to certain countries so long as the billing address and "ship to" address are the same. Available product lines, shipping rates and fees may vary depending on the delivery address for your order.
Placing an order for international shipping requires the customer to log-in to their customer account. The customer account stores your email address, login and payment method. Please remember to always log-in to your customer account when shopping and placing an order with us. If you have difficulty with your order, please contact Customer Service as described below
Once you login to your account, you can begin shopping. Most items that are not eligible to be shipped outside of the US will be removed from your shopping bag automatically or once you begin the checkout process. If any ineligible items remain you will be notified at checkout that certain items must be removed from your Shopping Bag due to weight, size (for example, too large to ship in one package) and/or import/export laws and regulations. To proceed with checkout, you must remove those items from your Shopping Bag.
If additional personal identifiable information is required by customs, any administrative or governmental authority or any other party, i-parcel or its agent may request this information so your items can be delivered. Such information will only be used for the purpose of processing and delivering your order. If you do not agree to these terms and do not provide the information, your order cannot be processed nor can it be delivered.
Once your order is complete, we will ship your order to i-parcel. i-parcel will ship the order to you. If i-parcel experiences any issues in processing and delivering your order they will notify you at the email address provided at checkout. Please be sure your address and email information is provided correctly at checkout. In the event that i-parcel cannot deliver your order (for example, an incomplete or incorrect physical address) your order will be cancelled and we will refund the merchandise price of items ordered. Shipping, handling and import fees and duties will not be refunded.
i-parcel can only ship to the “bill to” address; they cannot ship to multiple addresses. When ordering items as a gift, the items must be delivered to the bill to address. The “bill to” and the “ship to” address must match for all merchandise shipped outside of the US.
Customer Service for International Orders
Email is the easiest way for international customers to reach us. Please use the email links for the applicable brand provided below. Should you need to reach us by phone, you can contact a customer service representative during our business hours by calling the numbers listed below. Our customer service representatives can assist you in English or Spanish, no other languages are supported at this time. Please check and use the country code applicable to your location or device prior to calling.
International size charts are developed based on industry standards and may vary by garment type.
International Import Duties, Customs Fees and Taxes
Packages shipped outside of the US are subject to customs fees and import duties imposed by the country where the package will be delivered. These charges are your responsibility and will be applied to the payment method provided at checkout.
When you place an order for delivery outside of the US, you are designated as the importer of record. Your order and all order details must comply with all laws and regulations of the destination country. By placing an order for delivery outside of the US, you authorize i-parcel, its employees and agents, to act as your agent when communicating with any applicable customs, tax, governmental, and/or administrative authority needed to process, clear and deliver your order.
Payment Methods for International Orders
Most major credit cards are accepted. However, payment methods can vary depending on the “ship to” and “bill to” address provided at checkout. Available payment methods will be displayed on the checkout page.
Promotional Offers, Payment Alternatives, and Shipping and Return Restrictions for International Orders
The following programs are NOT eligible on orders shipped outside of the US:
Not all items offered on our Sites are eligible for international shipping.
Not all FULLBEAUTY Brands and 3rd Party Merchants offer international shipping.
Weight restrictions apply and orders can be restricted for any reason including but not limited to size and quantity. Commercial purchases for resale are not permitted.
We will do our best to offer you promotions designated for international shipments. Please review the terms of any promotion or coupon before attempting to apply merchandise to be shipped outside of the US.
"Free Gift" and sale items may be subject to additional duties, taxes, import fees and shipping and handling charges. You are responsible for these charges.
Shipping Time - Additional Time to Ship International Orders
Preferred (Standard) Shipping to urban areas: Arrives in approximately 8 – 12 business days.
Preferred (Standard) Shipping to Australia: Arrives in approximately 8 – 14 business days.
Immediate (Expedited) Shipping to urban areas: Arrives in approximately 5 – 7 business days.
Additional shipping and handling fees may be applied at checkout.
Rural and remote require additional time for delivery.
Import clearance procedures may cause additional delays.
Returns and Replacements for International Orders
Returns: All sales are final 90 days after receipt.
Returns Due to Problems: (Quality, Damage, Wrong Item) In the unlikely event you receive an item that has a quality issue please contact a customer service representative immediately to describe the problem. You can reach the applicable customer service department using the contact information above.
Customer Driven Returns: If you received the correct item but, for any reason not related to quality, you‘re not satisfied with your purchase, simply return it within 90 days of receipt for a refund of the merchandise price. Returns will not be accepted after 90 days. We recommend that you use an insured and trackable return method. We are not responsible for lost or damaged packages.
If you return a product to us you are the exporter of record from the country you ship the merchandise from. You must comply with all applicable export regulations and requirements and pay all applicable fees including but not limited to duties and taxes required to return the merchandise to our return facility in the US. Shipping and handling, return freight, duties and customs fees billed to you are not refundable. Title and risk of loss are yours until the merchandise is received at our designated return facility in the US.
If you choose to ship merchandise back to our designated return facility in the US, it is possible that you will be contacted by US Customs about the contents of the return shipment. To be able to respond to any inquiry from Customs we recommend that you retain the following information in English: Quantity, Value in US Dollar (from invoice), Weight, Country of Origin from Label (where item was manufactured), and Detailed Description that can include: Men’s or Women’s, Knit or Woven, Main Fabric Content (from item’s label), and/or Type (e.g., pants, blouse, shoes, accessory). Returns take approximately 3 weeks to process once the merchandise is received at our designated return processing facility in the US. A confirmation email will be sent to the email address provided at check-out to notify you that the merchandise has been received at our designated return processing facility in the US.
Exchanges are not available on International shipments. Customers are invited to return merchandise according to the return policy and place a new order for the desired merchandise.
If you don’t see theanswer you’re lookingfor, please contact us
Call us toll free1-800-459-1025
Roamans®500 S Mesa Hills DrEl Paso, TX 79912