You can instantly review the status of pending and past orders placed online, by phone, mail or fax on our site.
Check the Status of Your Order
Sometimes there can be a brief delay in displaying your order online. If you don't see your order details right away, please check again with us in a few hours. If you're a registered user or gave your email address to us over the phone, you'll be receiving an email from us when your order has shipped. Please keep an eye out for it.
ORDER STATUS Your order status information can be accessed anytime by clicking on the Order Status button located at the top of every page.
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Where's My Package?
To check delivery status, first click here to view your Order Status. Click the Order Number you want to track. Then click the "Track It" link to view up-to-the-minute delivery details.
NOTE: if you don't see delivery information when you click on your order-tracking link, don't worry. We're in the process of carefully inspecting every item in your order for quality, and carefully packing it. As soon as we release it to UPS, you can track it from our distribution center right to your door.
Why Don't All My Orders Have a Tracking Link?
One reason UPS is the preferred carrier of Lane Bryant® Catalog is the convenient online delivery tracking provided to our customers. Whenever it's not possible to ship your order via UPS, it will be handled by USPS and won't be trackable online.
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Checking the status of a return is easy, simply View Your Order Status. When your return's been received, it'll be listed on your Order Status as returned, along with the date we received and processed it.
If you're a registered user, or gave your email address to us over the phone, a Return Received email will be sent directly to your email address when your return's received and processed.
Please allow 3-4 weeks from the time you ship your return for us to process your refund, credit your charge card, or issue a merchandise credit. If the item(s) returned to us were returned within 90 days of the date you received them, we'll issue a credit to your original method of payment, less the shipping & handling charges. If the item(s) returned were returned after 90 days of the date you received them, we'll issue a merchandise credit, less the shipping & handling charges. For credits issued to credit cards, please allow 1-2 billing statements for your credit to appear. (Note: if your return disqualifies you from "multiple item" pricing, your invoice will be adjusted to the single unit price. Items returned on deferred orders will have the charges and credits processed at the time of the return.) We cannot refund shipping & handling charges or return postage. Please refer to your invoice for details.
To check on the status of your return, please check your Order Status.
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An item can be added to your order if your order hasn't been processed. Please check your Order Status to determine the status of your order. If your order hasn't been processed, please call us toll-free at (800) 459-1025 to have the item added. Please have your order information ready. If your order's being processed, you'll have to place a new order for the additional item. We apologize for any inconvenience.
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An item can be deleted if your order hasn't been processed. Please check your Order Status to determine the status of your order. If the order hasn't been processed, please call us toll-free at (800) 459-1025. Please have your order information ready. If your order's been processed, please return the item using the instructions on your packing slip. See instructions for returning an item.
We sincerely apologize if we've sent the wrong item to you. You may place a new order on our website and return the wrong item using the instructions on the back of the packing slip. Or call us toll-free at (800) 459-1025. We'll issue a credit to the original credit card for the wrong item and charge your card for the correct item when it's shipped.
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If an item's missing from your package but listed on the packing slip as shipped, it may have been shipped separately or was backordered. Please check your Order Status to determine if the item's backordered.
If the item isn't backordered, please Contact Us or call us toll-free (800) 459-1025.
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You won't be able to see the shipped date and other details of your order for 24 to 48 hours. If, after 48 hours, your order isn't appearing, please call our Customer Service Representatives toll-free at (800) 459-1025.
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We apologize for this inconvenience. When you placed your order, the merchandise appeared to be available. Unfortunately, at shipping time, the merchandise wasn't available, then placed on backorder. Your invoice should indicate the date we expect to fill your backorder.
We understand how frustrating this can be. We strive to fill all orders in a timely manner. Please be assured that we don't charge our credit customers for backordered items until they're shipped.
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