https://www.roamans.com /on/demandware.static/Sites-fbbrands-Site/-/default/dw3cac3097/images/rm/primarylogo.png Plus Size Clothing, Fashion That Fits | Roaman's Brand Root Category
Customer Service
Customer Service
Shopping
How To Shop

Checkout online. Mail us your order. Call your order in. We’ve got your shopping options covered.

Shop Online

Our online shop is quick, easy and secure. Simply select your size, choose your color, and click add to shopping bag. Your chosen item will be added to your shopping bag at the top right of the screen. As you continue to shop, click on the mini-bag to see its contents at any time.

When you're ready to place your order, select checkout and follow the prompts to complete the checkout process. You can either use our guest checkout, where no registration is required, or create a password-protected account where we’ll save your details for the next time you visit. If you’re already registered, your account profile will be displayed. You have the option to change your personal information at anytime.

Shop By Phone

Give us a call at 1-800-840-6214

We’re ready to take your order 7 days a week — 6am-9pm MST.

We’ll need these five things to expedite your order.

  1. Customer Number—it’s in the yellow box on the back of your catalog. / Yellow box number—it's on the back of your catalog.
  2. Item number
  3. Color of item
  4. Size of item
  5. Desired quantity

Shop By Mail

Sending a check or money order? First, fill out the order form inside your catalog. Then, mail your order and payment to:
Roaman's®
500 S Mesa Hills Drive
El Paso, TX 79912

Ways To Pay

Love it? Don’t leave it. Purchasing at Roaman’s is easy. Just choose one of the options below.

We accept the following forms of payment for online, phone and mail purchases
FULLBEAUTY Brands' Credit Cards and Visa Cards

  • Roaman's Platinum Card
  • Woman Within Platinum Card
  • Jessica London Platinum Card
  • KingSize Platinum Card
  • BrylaneHome Platinum Card
  • fullbeauty Platinum Card
  • OneStopPlus.com® Visa® card
Credit Cards
VISA®
MasterCard®
Discover/Novus®
American Express®
PayPal

 

Paying By Check Or Money Order? / Check or Money Order

To purchase with a personal check or money order, please mail your order form and payment to:
Roaman's®
500 S Mesa Hills Drive
El Paso, TX 79912

We do not accept cash, personal checks or money orders for online purchases. We do not ship orders C.O.D.

Gift Cards and E-Gift Cards

Shop around, select the item(s) you want and use your gift card to pay for it.

Gift cards and e-gift cards can be used at any of the FULLBEAUTY Brands: womanwithin.com, fullbeauty.com, jessicalondon.com, kingsize.com, brylanehome.com and roamans.com.

To redeem gift cards and e-gift cards online, just enter the card number and pin number in the gift card box on the payment page at checkout. If you have a balance remaining on your order, you may add another acceptable payment method (like a credit card, another gift card, or merchandise credit) to cover it.

Track Your Balance

The gift card tracks your balance so you can use it for one purchase—then use the remaining balance for another purchase the next time you shop. Check the balance* of your gift card here.

*We retain gift card information for a period of 90 days from date of purchase.

Rewards Certificates

Roaman’s Platinum Card Holders can redeem rewards online or by phone.
Just enter your reward certificate number in the “Promo Code or Rewards Certificate” field at checkout. Or, give us a call. We’re happy to take your certificate number with your phone order.

Need to postpone your payment?

We offer select customers* a 90-day deferred payment plan.
With the deferred payment plan, your account is not charged when you purchase. Instead, your account is charged automatically 90 days after your package ships.
Enter your defer payment code in the defer payment box—on the Shopping Bag page at checkout. You may use your defer payment code with any other savings promotion code. Deferred payment is for 90 days.

Purchases are subject to credit approval. The available credit on your credit account will be reduced by the amount of unbilled charges you have under the defer payment program.

Order Status

Check on your order anytime.

Just select Customer Service at the top of every page. On the dropdown menu, select Order Status. Enter your order number, email address and billing zip code to find your order information.

If you don't see your order information right away, we’re still processing it. Please check back again in a few hours.

Do we have your email address?

If you're a registered user (or you gave us your email address on the phone) you’ll receive two confirmation emails—one when your order is confirmed and a second one once your order has shipped.

Sales Tax

We collect sales tax in those states where we are legally required to do so. At checkout, all appropriate taxes will be added to your order total.

Promo Codes

During the checkout process, simply enter the promotion code in the required field. The coupon will be automatically applied and your promotion will be listed in the “Promotions” line.

Back Orders

The item is so popular—it's sold out, temporarily.

Check your invoice for the date we expect to fill your order. You will not be charged for backordered items until they ship.

Add Or Remove Items

Need to make changes to your order?

We're processing your order as quickly as possible—but you do have a 25-minute window to make changes to your order once you’ve submitted it. Call us.

If your order has been processed and you’d like to add items, simply place a new order. If your order has been processed and you’d like to remove an item, return it to us for a refund once you receive it. See how to return.

Need to change your billing address?
No problem.

Simply update your information before you check out.

International Customers

We’re changing the way we ship, not the styles you shop.

Visit fullbeauty.com for all your favorite Roaman’s styles. (See your order history here too.)

fullbeauty.com—your favorite marketplace for sizes 12 to 44.

We’re Here To Help

Call us toll free 6am-9pm MST 1-800-840-6214 Email us customer service
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